Your IT is
in good hands

Beyond.pl services include the support of Service Desk (SD) team of experts.

Our SD team consists of 1st and 2nd line technical support specialists with an extensive experience in technical customer service.

The goal of SD team is a professional customer service in the shortest possible time. That includes not only availability 24/7/365 but also active monitoring of the infrastructure and bilingual customer service (Polish and English).

Our standards

Availability

and monitoring
of the infrastructure 24/7/365

Immediate

response time

Professionalism

- providing solution to the problem
together with clear feedback

Commitment

and communication - our team
members are helpful, honest
and to the point

Bilingual

customer service:
Polish and English

What can you expect from our Service Desk?

1st contact line

We are the link between your company, our sales and financial departments and the 2nd and 3rd IT support line

24h monitoring of the service parameters

We take active actions to identify the problem and inform about it your IT administrators

We help to run your business

You can provide us with your needs for new solutions that would facilitate the development of your company

Initial diagnosis

You can report any technical problem and we will take appropriate steps to solve it

Initial administration

SD level 2 provides help with c-panel operation and linux administration