Your IT is
in good hands
Beyond.pl services include the support of Service Desk (SD) team of experts.
Our SD team consists of 1st and 2nd line technical support specialists with an extensive experience in technical customer service.
The goal of SD team is a professional customer service in the shortest possible time. That includes not only availability 24/7/365 but also active monitoring of the infrastructure and bilingual customer service (Polish and English).
of the infrastructure 24/7/365
- providing solution to the problem
together with clear feedback
and communication - our team
members are helpful, honest
and to the point
Polish and English
What can you expect from our Service Desk?
1st contact line
We are the link between your company, our sales and financial departments and the 2nd and 3rd IT support line
24h monitoring of the service parameters
We take active actions to identify the problem and inform about it your IT administrators
We help to run your business
You can provide us with your needs for new solutions that would facilitate the development of your company
You can report any technical problem and we will take appropriate steps to solve it
SD level 2 provides help with c-panel operation and linux administration