Virtual Tour

Live Smart Hands communication

Now you can engage live with our technician while performing a service in real time.  

Send and edit files on demand

Guide your dedicated Smart Hands service technician with schemes, photos, or plans directly uploaded onto the Microsoft HoloLens Glasses and modify them if the situation needs it.

Do not miss anything 

The HoloLens 2.0 technology allows you to capture and exchange 2D/3D pictures, drawings, or scans.

Secured connection

Your remote supervision is protected by SSL encryption, with database access only via application authentications and has one external entry point.

Beyond.pl’s Smart Hands Solutions and Service Level Agreement

We guarantee your business continuity

Working 24/7/365 with SLA’s up to 99.9999%. Beyond.pl is the only ANSI/TIA- 942 Rated 4 Data Center in the EU.

Your infrastructure is in good hands

From lift and shift, to rack and stack and application provisioning the installation of equipment from physical to physical or physical to virtual can be managed by Beyond.pl’s Smart Hands Team.

We are at your demand 

Changing market conditions caused by both internal or external drivers can significantly alter normality. And IT is not immune to this. Beyond.pl can help you flex storage, CPU, and network capacity to meet your business needs.

Integration to the cloud

If you are not sure where to start or what type of solution you require, Beyond.pl’s Smart Hands Team can provide presales and consulting services to scope and configure bare metal, Hybrid or multi cloud solutions. And we know one size does definitely not fit all.

Debugging and escalation assistance

We all know IT can go wrong. The quality of the service partner is proven, once there is an issue. Beyond.pl is on call 24/7 with access to a full-time team of over 30 specialists on stand-by to assist night and day.

A whole new meaning to remote hands services

The embedded security of Smart Hands with Microsoft HoloLens 2.0  functionalities.

  • One external entry point (HTTPS)

  • Database access only via application 

  • Communication encrypted with SSL

  • Application authentication:

    • authorization based on JWT tokens with adjustable session time
    • socket authentication based on short-lived tokens
    • file access based on short-lived URLs. 
  • Smart Hands services are dedicated to the colocation offer and are functional 24/7/365. Send and edit your files on-demand directly to the technicians’ field of view. 

  • Smart Hands services are operational within the Beyond.pl Poznan, Poland Data Center Campus with our certified Rated 4 ANSI/TIA- 942 Data Center 2 and Beyond.pl’s Data Center 1 location.

  • The services are available within our facilities with ISO 27001, SOC 2 Type1,
    SOC 2 Type2 and PCI DSS certifications.

Related Services

Colocation

The highest security standard and business continuity for your colocated equipment.

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IT Administration

Expert administration and configuration for your IT environment.

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Dedicated Infrastructure

IT infrastructure tailored to your business needs. Leverage the knowledge and experience of our experts.

Learn more

Download the Smart Hands with Microsoft HoloLens 2.0 technology flyer

Download PDF

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