Dedicated Infrastructure

IT infrastructure tailored to your business needs. Leverage the knowledge and experience of our experts.

What is Dedicated Infrastructure?

Every dedicated infrastructure solution is a separate project tailored to your unique business needs. Our certified IT architects design a custom configuration across the compute, storage and networking to build an efficient server environment to support your essential workloads.

Our support is not limited to service activation. After the project is implemented, we will optimize the infrastructure, so you get the most out of your applications. You can also use the support of our technical team – Smart Hands – and your dedicated environment will be monitored.

Benefits

We help you design a custom equipment and service configuration to support the needs of your organization. You can arrange the space in the server room, and you can integrate IT environment with cloud solutions or your own infrastructure.

You can extend your IT environment together with the changing needs of your business. A hybrid infrastructure, which combines dedicated server resources with the cloud, provides additional scalability of the environment.

The highest standard of data security and built-in process of security control. Our services are compliant with industry certifications, including ISO/IEC 27001 and PCI DSS. We are the First in the European Union and the only one in Central Europe data center with ANSI/TIA-942 Rated-4 Certification.

Our IT architects will help you choose the best solution and manage your IT environment. Service Desk – available 24/7/365 – is included in the service. You can also use the support of our technical team – Smart Hands.

What does the service include?

  • Dedicated storage array from approved producer with required performance parameters confirmed by an additional service-level agreement (SLA)
  • Physical, energy and environmental security guaranteed
  • Storage administration, including ensuring continuity of system operation, monitoring and system updates
  • Connection to the SAN network
  • Dedicated Blade or Rack server
  • Power and cooling included in the colocation costs
  • Physical, energy and environmental security guaranteed
  • Repair and replacement of damaged components of the server in accordance with the service-level agreement (SLA)
  • Access to server management interface

Dedicated infrustructure services and monitoring

Data security at the data center is provided not only by means of physical protection using technology solutions. Another important issue it the consistent security strategy, considered to be the weakest link by the Intel “Security Trends 2015” report (43%). The first security level is infrastructure dedicated to IT environment colocation. However, it is always the human who plays the key role in every IT system. Service quality is guaranteed by the combination of technical solution and an ongoing supervision and monitoring of resources by qualified experts.

IT outsourcing in Poland is still perceived with caution as to whether there’s enough control over resources kept in a data center. This is why the possibility of regular contact with the service provider is so important. It became one of the reasons for Beyond.pl to offer 24/7/365 support across so many areas. It provides our customers not only with the sense of security, but lets them reorganise their IT teams to focus on development projects instead of day-to-day administration duties.

Beyond.pl offers three types of support. Service Desk is the first point of contact for our Customers and answers their email and phone requests within a few minutes. These are versatile specialists who work with experts from particular IT areas to solve ongoing problems and recommend development actions. Smart Hands team oversees hardware in server compartments and is responsible for its technical performance. Thanks to such customer project supervision system, almost 97% of all reports concern updates and configurations, not incidents.

Another strong support asset sis our admin team, who manage virtualisation environments, operating systems, and data bases. Beyond.pl admins not only have extensive professional experience, but can develop it further taking part in our internal training programme. Beyond.pl IT environments are created based on proven tools, trusted partners such as Intel, Lenovo, or Dell, as well as highly skilled personnel.

Additional services

On-site, operational support service for remote management, installation and troubleshooting of your data center equipment.

  • Unpacking, inventory and equipment installation
  • Cabling services
  • Logistics support
  • Equipment modifications
  • Basic CMOS and managing interfaces configuration
  • Troubleshooting
  • Remote Hands
  • Cold Boot
  • Other colocation related services
  • Network or other non-server equipment lease
  • Equipment connection to the network
  • Technical consultation

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