What is dedicated infrastructure?

Solution tailored to your needs

Every dedicated infrastructure based solution is an individual project designed to suit professional needs. Planning and execution is carried out by a dedicated team and an IT solutions architect. We help you to select the right service components constituting a complementary solution, including: dedicated servers, network devices, disk arrays, telecommunication services, licensing, integration with cloud solutions or the infrastructure you already have. Neutrality of Beyond.pl Data Center allows you to choose your preferred provider and use our experts’ advice.

Beyond.pl support is not limited to service activation. Once launched, the project is under constant supervision of an IT solutions architect. You can also use the help of our Smart Hands technicians. Dedicated environment can be covered by monitoring.

Benefits of dedicated infrastructure at Beyond.pl

Management freedom

With a dedicated server at Beyond.pl you manage everything from its configuration to the data hosted on it and you don’t need to worry about maintenance costs.

Flexibility

The solution allows you to create any configurations, no matter if you need more RAM, as much storage space as possible, or a higher processing capacity.

Security

The highest standard of data protection confirmed by the industry certificates, such as ISO/IEC 27001, PCI DSS and the only in Central & Eastern Europe ANSI/TIA-942 Rated-4 Certification.

Carrier neutrality

Own fiber-optic infrastructure connecting both Beyond.pl data centers enables the access to over 20 domestic and international telecom operators.

Customer support 24/7

As part of the service, you have Service Desk team support. You can also get technical help of our highly-qualified Smart Hands team.

What does the service include?

  • Dedicated storage array from approved producer with required performance parameters confirmed by an additional service-level agreement (SLA)
  • Physical, energy and environmental security guaranteed
  • Storage administration, including ensuring continuity of system operation, monitoring and system updates
  • Connection to the SAN network
  • Dedicated Blade or Rack server
  • Power and cooling included in the colocation costs
  • Physical, energy and environmental security guaranteed
  • Repair and replacement of damaged components of the server in accordance with the service-level agreement (SLA)
  • Access to server management interface

Dedicated infrustructure services and monitoring

Data security at the data center is provided not only by means of physical protection using technology solutions. Another important issue it the consistent security strategy, considered to be the weakest link by the Intel “Security Trends 2015” report (43%). The first security level is infrastructure dedicated to IT environment colocation. However, it is always the human who plays the key role in every IT system. Service quality is guaranteed by the combination of technical solution and an ongoing supervision and monitoring of resources by qualified experts.

IT outsourcing in Poland is still perceived with caution as to whether there’s enough control over resources kept in a data center. This is why the possibility of regular contact with the service provider is so important. It became one of the reasons for Beyond.pl to offer 24/7/365 support across so many areas. It provides our customers not only with the sense of security, but lets them reorganise their IT teams to focus on development projects instead of day-to-day administration duties.

Beyond.pl offers three types of support. Service Desk is the first point of contact for our Customers and answers their email and phone requests within a few minutes. These are versatile specialists who work with experts from particular IT areas to solve ongoing problems and recommend development actions. Smart Hands team oversees hardware in server compartments and is responsible for its technical performance. Thanks to such customer project supervision system, almost 97% of all reports concern updates and configurations, not incidents.

Another strong support asset sis our admin team, who manage virtualisation environments, operating systems, and data bases. Beyond.pl admins not only have extensive professional experience, but can develop it further taking part in our internal training programme. Beyond.pl IT environments are created based on proven tools, trusted partners such as Intel, Lenovo, or Dell, as well as highly skilled personnel.

Additional services

  • Network or other non-server equipment lease
  • Equipment connection to the network
  • Technical consultation
  • Technical support of our highly-qualified Smart Hands team, which includes:
    • Unpacking, inventory and installation of the IT equipment
    • Remote Hands
    • Cold Boot
    • Basic CMOS and management interface configuration
    • Support with debugging problems
    • Cabling installation
    • Physical modification of the equipment
    • Equipment relocation
    • Other colocation related services

Beyond.pl folder

Download our company folder and learn more about Data Center 2 and dedicated infrastructure

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